Sometime... Often, when we promote our top Salesperson to Sales Management, we end up shooting ourselves in the foot.

Why?  Two key reasons:  

1. We take one of our best Salespeople off the road... at least for a significant part of their time.  

2. The characteristics and attributes tha...

How rational is it that a national retailer would actually build poor service into their business plan, in order to minimize staff costs and maximize profits?

Is this a viable strategy or does it eventually backfire? 

I recently experienced this in three locations of the same national retailer an...