Many times position are filled easily, with little effort, for roles that are so highly structured that the PEOPLE criteria have limited importance.

When roles are more critical, carry more risk, are harder to fill, have experienced unwanted turnover, it becomes very important to work on the process ...

Raise your hand if yourleadership is continually encouraging innovation, but when it comes down toimplementation, everyone continues to do things as they’ve always done them.Don’t worry; you’re not the only one with your hand in the air. It’s notuncommon for us to revert back to what we know, what i...

How rational is it that a national retailer would actually build poor service into their business plan, in order to minimize staff costs and maximize profits?

Is this a viable strategy or does it eventually backfire? 

I recently experienced this in three locations of the same national retailer an...