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Customer Loyalty

Blog tagged as Customer Loyalty

How rational is it that a national retailer would actually build poor service into their business plan, in order to minimize staff costs and maximize profits?

Is this a viable strategy or does it eventually backfire? 

I recently experienced this in three locations of the same national retailer an...

20.10.12 03:30 AM - Comment(s)

Any organization can make a mistake. Things go wrong. People are people. ** IT Happens.

What drives me crazy and drives me away from a business is indifference. We feel indifference from the staff, but indifference comes from the owner and executives of an organization.

The employees usually have litt...

03.07.12 06:06 PM - Comment(s)